Delivery & Return

Here you can find out everything about shipping and delivery of your order. For detailed information or individual offers, please feel free to contact us. 

Shipping Information

Findit Store, we achieve this in alliance with Fedex to offer you ideal shipping methods for any of your requirements, as we can make fast international shipments and at the best prices.

We divide our deliveries into 7 zones, the information may vary depending on the origin of your product.

On this page you will find an overview of all available shipping methods.

Como funcionan los envios:

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Shipping items

Retail Standard delivery Get it in 2-5 working days 

Algunas tiendas ofrecen envio gratis dentro de los estados unidos.


Estados Unidos, Canada, Mexico. Puerto Rico Order by 4pm 


Centro America Order by 4pm 


Sur America  Order by 4pm 


Retail Standard delivery Get it in 3-15 working days 

Islas Order by 4pm 


Europa Occidental Order by 4pm 


Asia y Australia  Order by 4pm 


Resto del mundo  Order by 4pm 


Antes de terminar tu compra el sistema te informa el valor del envio, basado en tu ubicacion y el origen del producto.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 5 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • For each product we will specify if it is returnable and the return time.

Note: Shipping costs are non-refundable

The product is not accepted back if at least one of the components is missing:

  • Si el producto no esta en su estado original. 
  • a receipt proving the fact of purchase in the Findit.Store online store;
  • Un acta de aceptacion de reembolso por parte de nuestro equipo tecnico. 

The money for the goods will be returned within the terms established by the current legislation


Delivery Time

Our warehouses strive to have orders processed and ready to ship within, Items will be shipped within 3 business days after payment. Most products ship from one of our warehouses In Colombia or warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 5 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

My order hasn't arrived yet. Where is it?

Cuando se despache tu pedido te enviamos un email con todos los datos de tu pedido para que puedas rastrearlo hasta que llege a tu puerta.

Do you have a store location I can visit?

We are solely an online company so we do not have any store locations. All orders are made directly on our website and will be shipped from one of our warehouses or manufacturer's locations. Our warehouses are distribution centers and are not designed for customer pick up.

Que hacer si los productos que me llegan no son los correctos?

We design a packaging and shipping method to avoid errors, but if it is our mistake you must write to us at with your claim and we will pay the shipping costs.

If the error in the order is generated by you, you must pay the shipping costs to make the change.

Please read product specifications and size guides before purchasing.

Canadian Shipments

Orders shipped into Canada may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from the carrier and will not be reflected in our shipping costs at checkout.

Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. If you did not provide your broker’s information during checkout, we will contact you to obtain this before processing your order.

We aim to ship orders to Canada in one shipment, but it is not always possible due to stock levels in our warehouses. If we cannot ship your order in one complete shipment, you will be responsible for any additional brokerage fees.

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