Terms and conditions of use of the “Findit.store” platform


In Findit.Store we always want to offer you a shopping experience that is relevant and personalized.

To achieve this we require some additional data at the time of your registration in order to get to know you better and send you information about products in which you may be interested.


This document describes the general terms and conditions (the “General Terms and Conditions”) and the privacy policies (the “Privacy Policies”) applicable to the access and use of the services offered by Findit.Store (“the Services”) within of the site www.findit.store or other related domains (urls) (hereinafter “Findit.Store” or the “Site”), where these Terms and Conditions are found. Any person who wishes to access and/or subscribe and/or use the Site or the Services may do so subject to the General Terms and Conditions and the Privacy Policies, together with all other policies and principles that govern Findit.Store and that are incorporated hereby directly or by reference or that are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions made on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia.

The Terms and Conditions and the Privacy Policies contained in this instrument will be applied and will be understood as an integral part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this site between the users of this site and Findit.Store (hereinafter “THE OPERATOR” indistinctly), and by any of the other companies or companies that are affiliated or linked to it, and that make use of this site, which will also be referred to hereinafter indistinctly. such as the “Companies”, or the “Offering Company”, the “Supplier” or the “Providing Company”, as appropriate to the meaning of the text.

In the event that the Companies have set their own Terms and Conditions and their Privacy Policies for the acts and contracts they carry out on this site, they will appear on this page marked with a link or indicated as part of the promotion of their offers and promotions and will prevail over them. ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS AND THE PRIVACY POLICIES, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES.

The User must read, understand and accept all the conditions established in the General Terms and Conditions and in the Findit.Store Privacy Policies, as well as in the other documents incorporated therein by reference, prior to registering as a Findit User. Store and/or the acquisition of products and/or delivery of any data for any purpose.

If the user makes use of the Findit.Store Site, this will imply full acceptance of the conditions established in the General Terms and Conditions and in the Findit.Store Policies. For said use of the site and/or its services, the User will be obliged to expressly comply with them, not being able to claim ignorance of such General Terms and Conditions and the Privacy Policy.


The Services are only available to persons who have the legal capacity to contract. People who do not have that capacity or minors may not use the services. The acts that they carry out on this site will be the responsibility of their parents, guardians, managers or curators, and therefore they will be considered carried out by them in the exercise of the legal representation they have. Whoever registers a User as a company must have the capacity to contract on behalf of such entity and to bind it under the terms of this Agreement.


These terms and conditions of use regulate the contractual relationship of a commercial nature that unites the Consumers who access the virtual platform and the OPERATOR, especially in the authorization of use granted by the latter in favor of the former.


Data messages: Information generated, sent, received, stored or communicated by electronic, optical or similar means, such as, among others, Electronic Data Interchange (EDI), Internet, email, telegram, telex or the telefax (Law 527 of 1999 art. 2 lit. a).

Electronic Commerce: Includes the sending, transmission, reception, storage of data messages electronically. Doubts that arise regarding the effectiveness and validity of data messages and other activities related to electronic commerce will be interpreted in accordance with Law 527 of 1999.

Cookies: Strings of text sent virtually that are stored by the use of the Platform by the Operator, for the consultation of the activities and preferences of the users.

Consumers: Any natural person who, as final recipient, uses the Platform to request through it a paid mandate, whose order consists of the execution of a purchase contract or any other type of lawful contract, in order to acquire goods or services.

Agent: Natural person who agrees to manage the order requested by the Consumer through the Platform.

Platform Operator: Responsible for operationally and functionally managing the Platform, represented for the purposes of these terms by Findit.Store, or by the natural or legal person designated by it.

Paid mandate contract concluded by electronic means: That agreement of wills concluded between the Consumer and the Agent, by means of which the Consumer requests, through the Platform, the management of an order to the agent, forcing the latter to comply with said order for the account and risk of the Consumer, in exchange for receiving remuneration as consideration.

Personal data: It is all information that allows to identify or make identifiable a natural person.

Interaction on the Platform: Power of access by Consumers to learn about the products and services exhibited by the OPERATOR, the advertising made available on the Platform and express their willingness to request an order.

Adult: Natural person over eighteen (18) years of age.

Text messages (SMS): All communications and/or notifications sent by Findit.Store via text message (SMS) will be sent from the number that appears on the web. Additionally, Findit.Store may communicate with the user through other channels such as Whatsapp and any other means of access to the user, as long as the user has shared the information with Findit.Store with their prior authorization. Findit.Store will only be responsible for the communications and/or notifications sent from this number and/or additional channels established for this purpose. Findit.Store will not be liable to the user or third parties for messages and communications sent from channels that Findit.Store does not recognize as its own.

Payment Gateway: Service that allows Consumers to make payments directly to Agents, through electronic means using technological platforms (software).

The Platform: Web and mobile application managed by the OPERATOR, which allows the concurrence of Consumers and Agents so that through mandate contracts the Consumer requests the management of an order.

Advertising: It is any form of communication carried out by the OPERATOR, in order to provide information about products, commercial activities and communicate strategies or advertising or marketing campaigns, own or third parties; carried out as a reference mechanism and not as a public offer.

Product: Consumer goods exhibited through the Platform.

Service: Services displayed through the Platform such as Findit.Store and any other that is available through it.

Terms and conditions of use of the Platform: they give the Platform, as well as the contractual relations that can be generated between Consumers and Agents. They constitute the terms that have to regulate the use that the Consumers

Emerging windows (Pop-Ups): Internet window or notice that pops up automatically at any time when using the Platform, especially used for the formalization of the mandate contract between Consumers and Agents.


These terms and conditions regulate the authorization of use granted by the Operator to Consumers, so that they can enter the virtual platform, inform themselves about the consumer products displayed, so that they can be used as a reference and can request the management of an order. , by means of a mandate contract with the Mandatory.

Through the Platform, the Operator carries out the following actions: i) it displays different consumer products and services in an advertising way so that they can serve as a reference for Consumers, ii) it facilitates the meeting between Consumers and the Agent to carry out the contractual relationship, iii) allows the use of the payment platform iv) serves as a means of sending communications between Consumers and Agents.

The conclusion of the contractual relationship between Consumers and Agents, occurs with Consumers who are in the national territory or who, being abroad, request the management of an order, which must be carried out in Colombian territory, paying an economic consideration, through the electronic payment system by the electronic platform “PAYU” or in cash at the time of receipt of the products, at the Consumer’s choice.

Products are exhibited through the Platform, whose purchase management is entrusted by the Consumers to the Agents, being that the former seek to satisfy a private, personal or family need, and at no time do they intend to commercialize, resell or any other type of commercial transaction or interest with the products purchased.


It is a platform that allows its free use by various means, namely: i) web portal: www.Findit.Store and ii) application that can be downloaded to mobile devices through virtual stores of Apple applications (App Store) and Google (Google Play), (which are currently under development, means that hereinafter and for the purposes of these terms will be jointly referred to as “The Platform”. Consumers may use The Platform exclusively for their personal use, without this implying the granting of a license of the technology of the platform of any kind.


The Operator may autonomously and at any time modify in formal, procedural or substantial aspects these Terms and Conditions of use of the Platform, which will be updated and made available to Consumers on the Platform, the latest published version being the one that will regulate the commercial relationships that are generated at the time of the transaction. Likewise, it has full autonomy to modify the uses of The Platform allowed to Consumers, with the sole duty of informing it by a virtual means that allows its publication and communication to the public.



Any natural person who, as the final recipient, uses the Platform to request through it a paid mandate, whose order consists of entering into a sales contract or any other type of lawful contract, in order to acquire goods or services.

The use of the Platform is carried out by the Consumer as a capable person, stating that, for the execution of mandate contracts with the Agent, they have full legal capacity to be subject to rights and obligations, qualities that they endorse at the time of generating their registration.

The Consumer has the obligation to: 1) provide an original national identity document (Citizenship/Immigration Card/Passport), issued by the National Registry of Civil Status of Colombia or by the competent authority in their country of origin; 2) upload two photos of the document in the application, one for each side; 3) Provide a supporting document that contains the same number that appears on your ID through it.


Natural person who agrees to manage the order requested by the Consumer through The Platform.


Consumers use as a reference for the purchase order, the products that are displayed on the Platform, having as a necessary condition the creation of a User Account, where data such as name, date of birth, telephone, address, email address will be requested. email and citizenship card. This information is used for the full identification of the people who intend to carry out the order to the Agent and in this way acquire the products, for the fulfillment of these terms and conditions, for the prevention of fraud, to link the Consumer with the Agent and in general for the purposes defined in the information management section.

Consumers, if they have accounts on the social networks Facebook and Google +, may create their user account using the credentials defined there.

In addition to the mandatory and optional information required at the time of creating the account, Consumers may voluntarily provide more data related to their individualization at the time they create their own Profile within the Platform.

The use of the accounts is personal and non-transferable, for which the Consumers are not empowered to assign the validation data for access to the Platform or the use of their account to any type of third party. Failure to comply with the foregoing will result in the suspension and definitive blocking of the account (includes email and personal identification number). In case of forgetting the validation data or their usurpation, it is the Consumer’s obligation to inform the Operator through the “forgot your password” option or through a communication sent to the email store@findit.store User accounts They will be administered by the Operator or by the person designated by him, having full power to preserve the account or not, when the information provided by the Consumers is not true, complete or secure; or when breach of the obligations of consumers are present. At no time will the Operator request information from the Consumer that is NOT necessary for their relationship with the Agent and for the facilitation of payment. Therefore, debit or credit card data will only be requested at the time of making the virtual payment if that is the payment method desired by the Consumer.

With the creation of the User Account, the Consumers are expressing their willingness to expressly and unequivocally accept these Terms and Conditions of use of the Platform.

Paragraph. The Consumer expressly authorizes at the time of acceptance of these Terms, the use of Cookies by the Operator in all activity of use of the Platform.


It is clear to the Consumer that the contractual relationship that may be generated by the use of the Platform does not bind the Operator in any way. The foregoing, since the contractual relationship will be directly with the Agent, and will consist of a paid mandate contract entered into electronically, in which the Consumer is the principal.

Under the conditions of legal capacity established in the Colombian Civil Code and the validity of the expression of will through electronic means established in Law 527 of 1999, the Consumers at the time of the creation of the User Account, state expressly have the capacity to celebrate the type of transactions that can be carried out using the Platform; and based on the provisions of Law 1098 of 2006 of the Republic of Colombia, minors have the capacity to enter into this type of transaction, however the Operator must: i) Exclude the data of minors from the information system who have used the Platform; ii) Inform the authorities of any situation, of which they are aware, that endangers the integrity of a minor; iii) Inform minors who are interested in acquiring products through the Platform using electronic payment methods, that they must carry out the electronic economic transaction through their parents or legal representatives, after registering on the platform by these; iv) Inform at the time of selecting restricted or prohibited marketing products for minors, so that the age of the Consumer is expressly confirmed.


The Operator exhibits through The Platform consumer products such as cosmetics, electronic gadgets, fashion, food, beverages, personal hygiene products and general hygiene products, which are available to Consumers for their general knowledge. This communication of products serves as a reference to the Consumers for the purchase order, using The Platform as a means to request the management of a purchase order, entering into a remunerated mandate contract with the Agent.

For the process of requesting the management of the purchase order, Consumers must be fully identified in their User Account and follow the following procedure:

a) Enter the Platform specifying the address to determine the products that are available in this sector.

b) Select the place of delivery: The Consumer must provide the exact address where the delivery of the selected product (s) will be made, this address must be within the range of delivery coverage, if it is not within said range, the completion of the delivery will not be allowed. the transaction.

c) Select the product: Once selected, the characteristics and total value of the product are made available to the Consumer through photographs and reference notes, which allow full individualization of the product for detailed analysis by the Consumer.

d) Product validation: Once the previous step has been completed, the Operator must show the consumer a summary of the product in terms of its general conditions, such as the brand and the presentation supplied. In this way the Consumer will be able to validate and confirm the information and the selected product.

e) Entry of the product to the shopping cart: This income corresponds to the unequivocal will of the Consumer to request the management of an order consisting of acquiring a specific product, since the characteristics of the same have been sufficiently informed, having the possibility of acquiring it or not. The Operator has total autonomy to limit the entry of products to the shopping cart based on quantity.

f) Value: Once the preceding steps have been exhausted, the amount to be paid for the management of the requested order, consisting of the purchase of the selected products, is made available to the Consumer. Said value reflects: i) remuneration for the mandate; ii) the amount to be reimbursed for the management, which is discriminated unitarily and as a whole for all the products, whose acquisition was requested. The value to be reimbursed corresponds to the total value of the products purchased, including transaction costs and taxes

Findit.Store reserves the right to increase, up to fifteen percent (15%), the prices of the products displayed in the physical stores of its allies. The user acknowledges and accepts the above condition and will also not make any type of claim against Findit.Store for additional charges to the prices that are reflected in the sales invoices. The additional values ​​will be charged for the use of the virtual platform. and if you require an invoice for this concept, you must request it by email: serviciosalcliente@sanandresito.shop

g) Payment: The Consumer will make the payment directly to the Agent. Notwithstanding the foregoing, the Operator is subrogated to the credits payable to the Mandatory by authorization of the latter.

In the event that the Consumer pays for his order in cash and the Agent cannot return the change, Findit.Store will be responsible and will charge credits to his account for the corresponding value.

Paragraph: The Consumer accepts that some products displayed on the platform do not have the same value as at the physical point of sale. Findit.Store reserves the right to set prices different from those of the point of sale of the trade displayed on the virtual platform. At the time of requesting and accepting the order, the Consumer acknowledges and agrees to pay an additional value for the selected product if these conditions apply.

h) Form of payment: The Consumer must select the means of payment that he wishes to use, having the possibility of payment on delivery according to the coverage through i) cash ii) cash, taking charge of the value of the money order. or ii) by means of electronic payment through the PAYU or STRIPE payment platform, available in the application. Understanding that the user will pay 7% or 8% which PLATFORMS charges for the use of its platform.

i) Registration: The User (Consumer) must create his personal account in which the personal data that allows his identification, but not his individualization, will be required, in addition to the data for making the payment through PAYU or STRIPE in case of opting for credit card payments. credit.

j) Summary and Email: Once the above steps have been completed, a pop-up window is displayed to the Consumer with a detailed summary of the transaction and the full information of the Agent who has agreed to handle the requested assignment and with whom the mandate contract is entered into. This summary will be sent by email to the Consumer with this information in detail.

k) Summary of the assignment: In any case, whether the payment is made in cash or through the payment gateway, the summary of the requested order will be sent via email, with the details of the transaction. Findit.Store does not issue invoices since it is only a virtual platform that does not directly market products or services. The direct seller of the products and services is the third party, with whom the Agent enters into a contract at the expense and risk of the Consumer. In this way, in case of requiring the invoice for the purchase of the products, the user must inform the Agent, either through the chat of the virtual platform or by telephone, that he wishes to receive the invoice of the products that the Agent acquired in any business establishment. Findit.Store will not be responsible for the delivery of invoices and the user must deal directly with the Agent, since it is the latter who carries out the order requested by the Consumer.

Paragraph first. i) Delivery. Once all the data corresponding to the transaction and the scope of product delivery coverage have been verified, the Agent will deliver the products purchased under the requested order to the address provided and within the term defined at the end of the operation. In the event that the delivery cannot be made for reasons attributable to the Consumer, the Agent must record this fact.

Paragraph. The execution of the mandate contract concluded by electronic means occurs at the moment in which the Mandatory delivers the order made to the Consumer.


With the acceptance of these terms, the Consumer undertakes to: (1) Provide truthful and reliable information at the time of creating their User Account; (2) Refrain from transferring validation data (username and password) to third parties; (3) Refrain from using the Platform to carry out acts contrary to morality, law, public order and good customs against the Operator, the Representatives or third parties; (4) Timely pay the Mandatory the economic consideration defined in the mandate contract; (5) Immediately inform the Operator in case of forgetting or usurpation of the validation data; (6) Refrain from engaging in conduct that threatens the functioning of the Platform; (7) Refrain from supplanting the identity of other Consumers; (8) Refrain from deciphering, decompiling or disassembling any element of the Platform or any of its parts; (9) Enable the use of pop-up windows during the operation; (10) In general, all those behaviors necessary for the execution of the legal business, such as i) the reception of the requested products, ii) displaying the identification in case of sale of restricted use products, iii) verifying at the time of validation that the selected products do correspond to those needed, iv) find out about the instructions for use and consumption of the products.


By virtue of these terms, the Operator is obliged to (1) Provide true, reliable, sufficient, clear and up-to-date information regarding the products it exhibits; (2) Indicate the general characteristics of the product to serve as a reference for Consumers, for this purpose they are brand and presentation; (3) Provide sufficient information on the means enabled for Consumers to make the payment; (4) Inform at the indicated time and with sufficiency the data of the Agents with whom the Consumers have to celebrate the mandate contract; (5) Send a summary of the order and proof of the transaction to the email provided by the Consumer; (6) Make the updated terms and conditions of use of the Platform available to Consumers; (7) Use the information only for the purposes established in these terms; (8) Use information and validation mechanisms during the transaction such as pop-up windows, which allow the Consumer to accept or not each step of the purchase process.


The products and services exhibited by the Operator are domestic consumer products such as cosmetics, fashion, food, beverages, personal hygiene products, general cleaning products, among others. All products have a general description; This description is made by the Operator based on legal viewing practices, which in any case depend on the device where the Consumer observes the product. Availability will be defined in each specific case at the time the Agent manages the order of the product with official Suppliers. Within the execution of the mandate contract, the Consumer will determine what action the Agent must take in case of not finding the product or products requested, between: (i) Fulfill the order excluding the product or products requested not found, case in which which value will be deducted from the total value of the order and, if it is only one product and it is not found, you must choose between canceling the order or complying with a substitute or similar in price and type; (ii) Contact the Consumer to arrange compliance with a substitute product; and (iii) Authorize the Agent to carry a similar product in price and type.

It is clear to the Consumer that the Operator is not a producer, supplier, vendor, agent, distributor and, in general, any type of marketer of the products it exhibits, since it operates only as a technological platform that allows the meeting of Consumers and Agents for the order management.

Restricted-use products, such as tobacco and intoxicating beverages, may only be acquired by the Mandatory, by virtue of the order made by Consumers who are of legal age, who expressly state this quality at the time of registering on the platform or selecting the product. When the consumer is under eighteen (18) years of age, at the time of selecting this type of product, they must expressly state that they have the authorization of their legal representatives to use the Platform. In case of not complying with this obligation, the Agent will not deliver the product and in the event of having paid for the product, he must request the return of his money. In the event of having requested others of different quality together with the restricted use products and the obligation described here is also breached, the same legal consequences defined here will apply, but only in relation to the restricted use products.

When, due to errors of a technological nature, erroneous prices of the products are displayed on the Platform, which are obviously disproportionate, compared to the price of the product on the market, the Operator may cancel the orders placed for products with said prices, at its discretion. free discretion and with full autonomy.

The Operator reserves the right to update, modify and/or discontinue the products displayed on the Platform.


The Consumer understands and accepts that the legal relationship of mandate is generated directly with the Agents, therefore, warranty claims must be made directly to the Agents, who have the obligation to respond for the management of the order.



Through the Platform, the Operator may make information of a commercial and advertising nature, its own or that of third parties, available to Consumers in accordance with good commercial customs. In these cases, the Operator does not endorse, guarantee or commit its responsibility regarding the services and/or products that are marketed by these third parties, since the Platform serves as a communication and advertising channel, but not as a service provision tool. Consequently, it is the full responsibility of the Consumers to access the sites that the advertising refers to, assuming the obligation to verify and know the terms of the services offered by third parties.

All the information made available on the Platform such as images, advertising, names, brands, slogans and other elements of intellectual property; are legitimately used by the Operator, either because they are its property, because it is authorized to make them available, or because it is empowered to do so by virtue of decisions 351 of 1993 and 486 of 2000 of the Andean Community of Nations and the law 23 of 1982.


The Operator manages the Platform directly or through third parties, all the information that is communicated there corresponds to true and updated information. In no case will it be liable for direct or indirect damages suffered by the Consumer due to the use or inability to use the Platform.

The web platform is available 24 hours a day for access and consultation. To carry out transactions, the availability of The Platform is 24 hours a day, depending on the availability of the Agents. The Operator makes its best efforts to keep the Platform in operation, but in no case guarantees availability and permanent continuity of the Platform.

The Operator reserves the right to cancel user accounts and/or to prohibit access to the Platform to Consumers who carry out conduct in violation of these terms or who fail to comply with the obligations contracted.


Due to the fact that the products that are marketed through the Platform are perishable products, the Operator informs the Consumers that the Agents are not obliged to grant the right of withdrawal enshrined in article 47 of Law 1480 of 2011.

The right of withdrawal does not apply due to the services provided by the Agents.


In compliance with the Colombian provisions on data messages according to Law 527 of 1999, it is reported that the national legislation recognizes the validity of data messages and therefore they acquire character and probative entity. Consequently, Consumers understand that through the crossing of data messages, the intervening parties can give rise to the birth, modification and extinction of obligations, the content, consequences, responsibilities and effects of the information generated being their exclusive spring.

The commercial transaction that is born by this means between Consumers and Agents, is the celebration of a mandate contract by electronic means, which is described in the pop-up window that the Consumer accepts at the time of the celebration of the legal transaction, at no time is configures a different contractual relationship such as supply, distribution or other similar.


The information collected by the Operator for the request of the order, is provided by the Consumers freely and voluntarily, so that it is managed by the Operator or by whomever it designates for the fulfillment of the acquired duties, which implies its collection; storage on servers or repositories of the Operator or third parties; their circulation within the Operator’s organization; communication to Consumers of commercial, advertising and marketing information related to its commercial activity.

Likewise, the data collected will be analyzed in order to improve the business strategy of the web portal, supported by business intelligence and data mining tools, which allow prospective knowledge to be acquired for prediction, classification and segmentation purposes.

The Consumer may exercise their right to know, update, modify and delete the personal data existing in the databases associated with the Platform. To do this, you must make the request for consultation, claim or deletion to the email address store@findit.store detailing the modifications to be made and providing the supporting documents.

The Operator is responsible for the treatment of the personal information collected through the web portal, a responsibility that may be delegated to a third party, as the person in charge or in charge of the information, contractually ensuring adequate treatment of the same.

  1. TERMS & CONDITIONS (SPECIFIC) shop reserves the right to cancel any order generated through its platform, in order to avoid any type of fraud. Findit.Store will carry out the corresponding verifications and will cancel the order without prior notice to the user.

These Terms and Conditions of Use of the Platform are accepted in the Colombian territory, in accordance with its general and sectoral regulations. Its adoption implies the exercise of its free will and that the relationship that arises from this document will be governed in all its effects by its content and, failing that, by Colombian commercial law.


The Consumer expressly states that they have the legal capacity to use the Platform and to celebrate the commercial transactions that may be generated with the Agents. Likewise, it states that it has provided real, truthful and reliable information; therefore expressly and unequivocally declares that he has read, understands and accepts all the situations regulated in this document of Terms and Conditions of Use of the Platform, for which he undertakes to fully comply with the duties, obligations , actions and omissions expressed here.

In the event that Consumers from other countries use the Platform to request products and services in Colombia, they are fully subject to the provisions of these terms.


To comply with the provisions of Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013, as well as the other regulations related to the handling of personal data, Findit.Store., hereinafter “Findit.Store” informs you that your data will be treated in accordance with this privacy notice and the PERSONAL DATA PROCESSING POLICY developed by the company and published on the Findit.Store virtual platform. In this case, Findit.Store acts as Responsible for the Treatment of Personal Data, therefore that will keep this data stored and will keep its confidentiality in accordance with the requirements and security measures required by law.

The treatment that Findit.Store will give to personal data will be limited to the collection, storage, use, circulation within the company, its controlling company, other subordinates, suppliers and business partners for the purposes authorized through mobile applications. , websites and other online products and services. Once the purposes of the treatment for which authorization was granted by the owner are fulfilled, the personal data will be deleted from the Findit.Store databases.

Privacy notice: The owner of the information expressly, voluntarily and informedly accepts that the data recorded in the Findit.Store databases be collected, stored for the uses that are stated below: (i) Collect or collect personal data and incorporate and store them in our database, (ii) Sort, catalog, classify, divide or separate the information provided, (iii) Use the data provided in communication campaigns, disclosure and promotion or offer of products, activities or services developed as part of the company’s internal strategies, (iv) Use them for internal or commercial administrative purposes such as: credit studies, preparation and presentation of quotes, commercial references of experience, market research, statistical analysis, conducting surveys on satisfaction, offering of products and services or recognition of benefits of our pr loyalty program and after-sales service, (v) Keep historical records of the company and maintain contact with the owners of the data, (vi) Verify, verify or validate the data provided, (vii) Study and analyze the information provided for the follow-up and improvement of products, service and attention, (viii) Deliver the information collected to third parties with whom the company contracts the storage and administration of personal data, under the security and confidentiality standards to which sanandresito.shop is obliged according to what is contained in the relevant laws, (ix) Transfer personal data to third parties located within the Republic of Colombia and/or in any other country so that they carry out, at their own risk, that is, as responsible, any of the treatments and purposes set forth herein (x) Communicate and allow access to the personal data provided to third-party providers of support services general and to the natural or legal persons who are shareholders of Findit.Store, (xi) Collect, have, handle and use the information received by the owner of the information to carry out the link as a contractor or supplier, (xiii) Collect, have, handle and use the information to carry out control and prevention of fraud, control and prevention of money laundering and financing of terrorism, (xiv) Celebration, execution and management of business proposals and contracts object of the services provided, (xv) carry out in accordance with the law the reports to credit bureaus for non-compliance with the financial obligations derived from the commercial relationship.

Rights that assist the Holder: (i) Know, update and rectify their personal data collected by Findit.Store. This right can be exercised, among others, against partial, inaccurate, incomplete, fragmented or misleading data, (ii) Request proof of the authorization granted to Findit.Store (iii) Be informed by Findit.Store, upon request, regarding of the use they have given to the owner’s data, (iv) Submit complaints to the Superintendency of Industry and Commerce for violations of the provisions of the law (v) Revoke the authorization and/or deletion of the data at any time, taking into account the legal limits for it, (vi) Free access to the owner’s data contained in the Findit.Store database.

Way to know the information of the Owner and how to exercise the rights: Findit.Store presents the following ways to exercise their rights of “Habeas Data” at the option of the Owner

Electronic attention: The Holder of the data must make his formal request to the email address store@findit.store after exhausting the legitimacy requirements for the exercise of the holder, namely:

Be the owner of the information, sufficiently prove the identity by any means that Findit.Store allocates for it.

By successors in title, who must prove such quality.

By the representative/attorney of the owner of the information, who must also certify such quality.

By stipulation in favor of another or for another, they will act as a group of people who are empowered to represent them, and such capacity must also be accredited.

The rights of minors will be exercised by the persons in charge of their representation, and such quality must also be accredited.

Exchange policy:

Customer satisfaction is very important to us, that’s why we verify all products before offering them, please keep in mind that it is the customer’s responsibility to check them aesthetically at the time they are receiving If there is any nonconformity, you must request the format of news from the courier of the transport company, your claim, if the client does not make the revision at the time of delivery, it will be considered received to the satisfaction of the client.

How to make a change?

Non-warranty change. The change of products can be done online, you must contact our customer service line or send us an email to store@findit.store informing the news. You must write the order number to be able to confirm it in our database.

The specified time for changes is 48 hours after receiving the order, if after those 48 hours the customer does not contact us, we will consider the order received to the customer’s satisfaction, the transportation costs and the rest that the return or exchange entails. of the product are assumed by the client if it is not an error in the supplier’s shipment.

The product is exchanged as long as it HAS NOT BEEN USED or shows any wear and does not present QUALITY PROBLEMS. Likewise, you must deliver the product with all its accessories and original packaging, in our warehouse the respective revision of the product will be carried out, if technical or use anomalies are found, it will not be changed.

Contact us

If you have any questions about our privacy policy, please contact us to the email store@findit.store